ElevenAgents for hospitality
Resolve every guest inquiry, in any language
Deploy conversational AI agents that handle bookings, concierge, and property support across phone, chat, and in-app. Fluent in 70+ languages, available around the clock.
Enterprise-grade security
No credit card required
Cancel anytime
ElevenAgents for hospitality
Resolve every guest inquiry, in any language
Deploy conversational AI agents that handle bookings, concierge, and property support across phone, chat, and in-app. Fluent in 70+ languages, available around the clock.
Enterprise-grade security
No credit card required
Cancel anytime
ElevenAgents for hospitality
Resolve every guest inquiry, in any language
Deploy conversational AI agents that handle bookings, concierge, and property support across phone, chat, and in-app. Fluent in 70+ languages, available around the clock.
Enterprise-grade security
No credit card required
Cancel anytime
Five-star service at any volume
Hear how our agents handle guest requests the way your best staff would.
F500 hospitality brands are users
response latency
languages supported
Five-star service at any volume
Hear how our agents handle guest requests the way your best staff would.
F500 hospitality brands are users
response latency
languages supported
Five-star service at any volume
Hear how our agents handle guest requests the way your best staff would.
F500 hospitality brands are users
response latency
languages supported
Trusted by 7,500,000+ enterprises and brands
Trusted by 7,500,000+ enterprises and brands
Trusted by 7,500,000+ enterprises and brands
Conversational AI agents for every guest need
Booking and reservations
Onboard concierge
On-property support
Loyalty and post-stay
The problem
Guests call at all hours to modify, cancel, or rebook. Your team cannot staff around-the-clock for every language and time zone without ballooning costs.
The solution
AI agents that confirm availability, process changes, and send confirmation in the guest's language - with PMS integration and zero wait times.
Hospitality teams using ElevenAgents for reservations reduce call handling time while maintaining guest satisfaction scores.
Key capabilities
Real-time PMS availability lookups
Multi-language booking confirmation
Seamless handoff for complex requests
Automated post-booking follow-up
Conversational AI agents for every guest need
Booking and reservations
Onboard concierge
On-property support
Loyalty and post-stay
The problem
Guests call at all hours to modify, cancel, or rebook. Your team cannot staff around-the-clock for every language and time zone without ballooning costs.
The solution
AI agents that confirm availability, process changes, and send confirmation in the guest's language - with PMS integration and zero wait times.
Hospitality teams using ElevenAgents for reservations reduce call handling time while maintaining guest satisfaction scores.
Key capabilities
Conversational AI agents for every guest need
Booking and reservations
Onboard concierge
On-property support
Loyalty and post-stay
The problem
Guests call at all hours to modify, cancel, or rebook. Your team cannot staff around-the-clock for every language and time zone without ballooning costs.
The solution
AI agents that confirm availability, process changes, and send confirmation in the guest's language - with PMS integration and zero wait times.
Hospitality teams using ElevenAgents for reservations reduce call handling time while maintaining guest satisfaction scores.
Key capabilities
Real-time PMS availability lookups
Multi-language booking confirmation
Seamless handoff for complex requests
Automated post-booking follow-up
Make guest service personalized at scale
Conversational AI agents built for the operational demands, compliance requirements, and guest expectations of hospitality.
A robotic response erodes brand trust. Whether a guest is frustrated, confused, or celebrating - Expressive Mode adjusts tone and pacing to match the moment.
Peak seasons, late-night calls, and multilingual guests stretch teams thin. AI agents handle routine inquiries so your staff focuses on high-touch moments.
Meet security and compliance needs
SOC 2 Type 2, AIUC-1, and GDPR compliance built in. Zero retention mode and regional data residency keep guest data secure.
Make guest service personalized at scale
Conversational AI agents built for the operational demands, compliance requirements, and guest expectations of hospitality.
A robotic response erodes brand trust. Whether a guest is frustrated, confused, or celebrating - Expressive Mode adjusts tone and pacing to match the moment.
Peak seasons, late-night calls, and multilingual guests stretch teams thin. AI agents handle routine inquiries so your staff focuses on high-touch moments.
Meet security and compliance needs
SOC 2 Type 2, AIUC-1, and GDPR compliance built in. Zero retention mode and regional data residency keep guest data secure.
Make guest service personalized at scale
Conversational AI agents built for the operational demands, compliance requirements, and guest expectations of hospitality.
A robotic response erodes brand trust. Whether a guest is frustrated, confused, or celebrating - Expressive Mode adjusts tone and pacing to match the moment.
Peak seasons, late-night calls, and multilingual guests stretch teams thin. AI agents handle routine inquiries so your staff focuses on high-touch moments.
Meet security and compliance needs
SOC 2 Type 2, AIUC-1, and GDPR compliance built in. Zero retention mode and regional data residency keep guest data secure.
How Expressive Mode works
1
Guest calls in frustrated
Scribe v2 Realtime detects emotional cues in the guest’s voice - identifying frustration, urgency, or confusion within milliseconds.
2
Agent responds with the right tone
V3 adjusts delivery using cue cards you define - reassuring on disputes, enthusiastic on upgrades, apologetic on failures.
3
Conversation resolves naturally
Natural turn-taking keeps the dialogue flowing. If the situation requires human judgment, the agent hands off with full context.
How Expressive Mode works
1
Guest calls in frustrated
Scribe v2 Realtime detects emotional cues in the guest’s voice - identifying frustration, urgency, or confusion within milliseconds.
2
Agent responds with the right tone
V3 adjusts delivery using cue cards you define - reassuring on disputes, enthusiastic on upgrades, apologetic on failures.
3
Conversation resolves naturally
Natural turn-taking keeps the dialogue flowing. If the situation requires human judgment, the agent hands off with full context.
How Expressive Mode works
1
Guest calls in frustrated
Scribe v2 Realtime detects emotional cues in the guest’s voice - identifying frustration, urgency, or confusion within milliseconds.
2
Agent responds with the right tone
V3 adjusts delivery using cue cards you define - reassuring on disputes, enthusiastic on upgrades, apologetic on failures.
3
Conversation resolves naturally
Natural turn-taking keeps the dialogue flowing. If the situation requires human judgment, the agent hands off with full context.
Built for the moments that matter most
ElevenAgents is designed for the high-stakes moments where guest experience is won or lost.
Emergencies cannot wait until morning. Your AI agent responds with the right tone and routes critical issues to on-call staff.
Billing, checkouts, and transport requests hit at once. AI agents handle them in parallel - no queues, no overwhelmed staff.
Catering changes, room blocks, and special requests. AI agents capture updates, confirm with the guest, and notify your team.
Unpredictable surges cannot be staffed for. AI agents handle rebooking, extensions, and transport in parallel without delay.
Built for the moments that matter most
ElevenAgents is designed for the high-stakes moments where guest experience is won or lost.
Emergencies cannot wait until morning. Your AI agent responds with the right tone and routes critical issues to on-call staff.
Billing, checkouts, and transport requests hit at once. AI agents handle them in parallel - no queues, no overwhelmed staff.
Catering changes, room blocks, and special requests. AI agents capture updates, confirm with the guest, and notify your team.
Unpredictable surges cannot be staffed for. AI agents handle rebooking, extensions, and transport in parallel without delay.
Built for the moments that matter most
ElevenAgents is designed for the high-stakes moments where guest experience is won or lost.
Emergencies cannot wait until morning. Your AI agent responds with the right tone and routes critical issues to on-call staff.
Billing, checkouts, and transport requests hit at once. AI agents handle them in parallel - no queues, no overwhelmed staff.
Catering changes, room blocks, and special requests. AI agents capture updates, confirm with the guest, and notify your team.
Unpredictable surges cannot be staffed for. AI agents handle rebooking, extensions, and transport in parallel without delay.
Integrated with every tool you already use
ElevenLabs fits into your existing stack with native CRM, telephony, and property management system integrations for fast deployment.
Integrated with every tool you already use
ElevenLabs fits into your existing stack with native CRM, telephony, and property management system integrations for fast deployment.
Integrated with every tool you already use
ElevenLabs fits into your existing stack with native CRM, telephony, and property management system integrations for fast deployment.
Answers to common questions
Most integrations are completed within days using our native connectors for Salesforce, ServiceNow, Twilio, Genesys, and other platforms. For custom PMS systems, our solutions engineering team works with your IT staff to scope and deploy quickly.
ElevenAgents supports 70+ languages with natural, human-sounding voice and text interactions. This includes all major European, Asian, and Middle Eastern languages, with ongoing expansion.
SOC 2 Type 2, ISO 27001, ISO 27701, PCI DSS Level 1, HIPAA attestation, GDPR audit, and HDS among others. Full certification details are available at compliance.elevenlabs.io.
Yes. ElevenAgents supports real-time human handoff with full conversation context, so your staff picks up exactly where the AI left off. You define the escalation rules - by topic, sentiment, guest tier, or any custom trigger.
Teams use ElevenAgents to increase CSAT and NPS, improve retention and LTV, and lift collection or qualification rates by making every interaction feel more human and trustworthy.
Data is encrypted in transit and at rest. Zero retention mode is available for eligible services, meaning guest interaction data is not stored after processing. Regional data residency options cover the US and EU.
Expressive Mode is a new experience in ElevenLabs Agents that combines our V3 Conversational Text-to-Speech (TTS) model, Scribe v2 Realtime transcription, and improved turn‑taking. Expressive Mode gives agents a wider range of emotion, makes them tone‑aware, and more human‑sounding.
Expressive Mode is built on ultra‑low latency components like Scribe v2 Realtime, so you get more natural timing without sacrificing real‑time responsiveness.
Answers to common questions
Most integrations are completed within days using our native connectors for Salesforce, ServiceNow, Twilio, Genesys, and other platforms. For custom PMS systems, our solutions engineering team works with your IT staff to scope and deploy quickly.
ElevenAgents supports 70+ languages with natural, human-sounding voice and text interactions. This includes all major European, Asian, and Middle Eastern languages, with ongoing expansion.
SOC 2 Type 2, ISO 27001, ISO 27701, PCI DSS Level 1, HIPAA attestation, GDPR audit, and HDS among others. Full certification details are available at compliance.elevenlabs.io.
Yes. ElevenAgents supports real-time human handoff with full conversation context, so your staff picks up exactly where the AI left off. You define the escalation rules - by topic, sentiment, guest tier, or any custom trigger.
Teams use ElevenAgents to increase CSAT and NPS, improve retention and LTV, and lift collection or qualification rates by making every interaction feel more human and trustworthy.
Data is encrypted in transit and at rest. Zero retention mode is available for eligible services, meaning guest interaction data is not stored after processing. Regional data residency options cover the US and EU.
Expressive Mode is a new experience in ElevenLabs Agents that combines our V3 Conversational Text-to-Speech (TTS) model, Scribe v2 Realtime transcription, and improved turn‑taking. Expressive Mode gives agents a wider range of emotion, makes them tone‑aware, and more human‑sounding.
Expressive Mode is built on ultra‑low latency components like Scribe v2 Realtime, so you get more natural timing without sacrificing real‑time responsiveness.
Answers to common questions
Most integrations are completed within days using our native connectors for Salesforce, ServiceNow, Twilio, Genesys, and other platforms. For custom PMS systems, our solutions engineering team works with your IT staff to scope and deploy quickly.
ElevenAgents supports 70+ languages with natural, human-sounding voice and text interactions. This includes all major European, Asian, and Middle Eastern languages, with ongoing expansion.
SOC 2 Type 2, ISO 27001, ISO 27701, PCI DSS Level 1, HIPAA attestation, GDPR audit, and HDS among others. Full certification details are available at compliance.elevenlabs.io.
Yes. ElevenAgents supports real-time human handoff with full conversation context, so your staff picks up exactly where the AI left off. You define the escalation rules - by topic, sentiment, guest tier, or any custom trigger.
Teams use ElevenAgents to increase CSAT and NPS, improve retention and LTV, and lift collection or qualification rates by making every interaction feel more human and trustworthy.
Data is encrypted in transit and at rest. Zero retention mode is available for eligible services, meaning guest interaction data is not stored after processing. Regional data residency options cover the US and EU.
Expressive Mode is a new experience in ElevenLabs Agents that combines our V3 Conversational Text-to-Speech (TTS) model, Scribe v2 Realtime transcription, and improved turn‑taking. Expressive Mode gives agents a wider range of emotion, makes them tone‑aware, and more human‑sounding.
Expressive Mode is built on ultra‑low latency components like Scribe v2 Realtime, so you get more natural timing without sacrificing real‑time responsiveness.
Get started with ElevenAgents for hospitality
Deploy voice agents that resolve guest inquiries in 70+ languages. SOC 2 and AIUC-1 certified. Ship in minutes.
Trusted by 7.5M+
•
No credit card, cancel anytime
Get started with ElevenAgents for hospitality
Deploy voice agents that resolve guest inquiries in 70+ languages. SOC 2 and AIUC-1 certified. Ship in minutes.
Trusted by 7.5M+
•
No credit card, cancel anytime
Get started with ElevenAgents for hospitality
Deploy voice agents that resolve guest inquiries in 70+ languages. SOC 2 and AIUC-1 certified. Ship in minutes.
Trusted by 7.5M+
•
No credit card, cancel anytime