ElevenAgents for hospitality
One agents platform for every Royal Caribbean guest interaction
Deploy AI agents that handle bookings, loyalty, onboard services, and guest support - across phone, chat, app, and kiosk
Enterprise-grade security
SOC 2 & ISO 27001
Dedicated deployment team
ElevenAgents for hospitality
One agents platform for every Royal Caribbean guest interaction
Deploy AI agents that handle bookings, loyalty, onboard services, and guest support - across phone, chat, app, and kiosk
Enterprise-grade security
SOC 2 & ISO 27001
Dedicated deployment team
ElevenAgents for hospitality
One agents platform for every Royal Caribbean guest interaction
Deploy AI agents that handle bookings, loyalty, onboard services, and guest support - across phone, chat, app, and kiosk
Enterprise-grade security
SOC 2 & ISO 27001
Dedicated deployment team
Your best crew on every channel
Hear how our agents handle guest requests the way your best crew would.
F500 hospitality brands are users
agents built
languages supported
Your best crew on every channel
Hear how our agents handle guest requests the way your best crew would.
F500 hospitality brands are users
agents built
languages supported
Your best crew on every channel
Hear how our agents handle guest requests the way your best crew would.
F500 hospitality brands are users
agents built
languages supported
Trusted by 7,500,000+ enterprises and brands
Trusted by 7,500,000+ enterprises and brands
Trusted by 7,500,000+ enterprises and brands
Conversational AI agents for every guest need
Booking and price match
Onboard concierge
Guest recovery and support
Crew enablement
The problem
Every minute on hold is a booking that leaks to an OTA. Guests call about cabins, price-match, excursions, and promotions - and your contact center cannot scale for Wave Season.
The solution
AI agents that quote live inventory, honor price-match policies, explain cabin tiers, and capture deposits - on the phone, site, or WhatsApp, in the guest's language.
Cruise lines using ElevenAgents for booking recover revenue that would otherwise churn to OTAs.
Key capabilities
Live inventory, rate, and promotion lookups
Multilingual support across 70+ languages
Deposit capture and reservation creation
Automated price-match verification
Conversational AI agents for every guest need
Booking and price match
Onboard concierge
Guest recovery and support
Crew enablement
The problem
Every minute on hold is a booking that leaks to an OTA. Guests call about cabins, price-match, excursions, and promotions - and your contact center cannot scale for Wave Season.
The solution
AI agents that quote live inventory, honor price-match policies, explain cabin tiers, and capture deposits - on the phone, site, or WhatsApp, in the guest's language.
Cruise lines using ElevenAgents for booking recover revenue that would otherwise churn to OTAs.
Key capabilities
Conversational AI agents for every guest need
Booking and price match
Onboard concierge
Guest recovery and support
Crew enablement
The problem
Every minute on hold is a booking that leaks to an OTA. Guests call about cabins, price-match, excursions, and promotions - and your contact center cannot scale for Wave Season.
The solution
AI agents that quote live inventory, honor price-match policies, explain cabin tiers, and capture deposits - on the phone, site, or WhatsApp, in the guest's language.
Cruise lines using ElevenAgents for booking recover revenue that would otherwise churn to OTAs.
Key capabilities
Live inventory, rate, and promotion lookups
Multilingual support across 70+ languages
Deposit capture and reservation creation
Automated price-match verification
Make guest service personalized at scale
Wave Season spikes and full-ship sailings create surges you cannot staff for. AI agents absorb the routine so your crew focuses on the human moments that define the brand.
A modern manifest spans dozens of languages. Expressive Mode adjusts tone and pacing per guest - whether they are frustrated, confused, or celebrating.
Peak booking seasons and full-ship sailings create surges you cannot staff for. AI agents absorb the volume so your crew handles the human moments.
Meet security and compliance needs
SOC 2 Type 2, PCI DSS, and GDPR compliance built in. Zero retention mode and regional data residency keep guest and crew data within your security perimeter.
Make guest service personalized at scale
Wave Season spikes and full-ship sailings create surges you cannot staff for. AI agents absorb the routine so your crew focuses on the human moments that define the brand.
A modern manifest spans dozens of languages. Expressive Mode adjusts tone and pacing per guest - whether they are frustrated, confused, or celebrating.
Peak booking seasons and full-ship sailings create surges you cannot staff for. AI agents absorb the volume so your crew handles the human moments.
Meet security and compliance needs
SOC 2 Type 2, PCI DSS, and GDPR compliance built in. Zero retention mode and regional data residency keep guest and crew data within your security perimeter.
Make guest service personalized at scale
Wave Season spikes and full-ship sailings create surges you cannot staff for. AI agents absorb the routine so your crew focuses on the human moments that define the brand.
A modern manifest spans dozens of languages. Expressive Mode adjusts tone and pacing per guest - whether they are frustrated, confused, or celebrating.
Peak booking seasons and full-ship sailings create surges you cannot staff for. AI agents absorb the volume so your crew handles the human moments.
Meet security and compliance needs
SOC 2 Type 2, PCI DSS, and GDPR compliance built in. Zero retention mode and regional data residency keep guest and crew data within your security perimeter.
How Expressive Mode works
1
Guest calls in frustrated
Scribe v2 Realtime detects emotional cues in the guest’s voice - identifying frustration, urgency, or confusion in milliseconds.
2
Agent responds with the right tone
V3 adjusts delivery using cue cards you define - reassuring on disputes, enthusiastic on upgrades, apologetic on failures.
3
Conversation resolves naturally
Natural turn-taking keeps the dialogue flowing. If the situation requires human judgment, agent hands off with full context.
How Expressive Mode works
1
Guest calls in frustrated
Scribe v2 Realtime detects emotional cues in the guest’s voice - identifying frustration, urgency, or confusion in milliseconds.
2
Agent responds with the right tone
V3 adjusts delivery using cue cards you define - reassuring on disputes, enthusiastic on upgrades, apologetic on failures.
3
Conversation resolves naturally
Natural turn-taking keeps the dialogue flowing. If the situation requires human judgment, agent hands off with full context.
How Expressive Mode works
1
Guest calls in frustrated
Scribe v2 Realtime detects emotional cues in the guest’s voice - identifying frustration, urgency, or confusion in milliseconds.
2
Agent responds with the right tone
V3 adjusts delivery using cue cards you define - reassuring on disputes, enthusiastic on upgrades, apologetic on failures.
3
Conversation resolves naturally
Natural turn-taking keeps the dialogue flowing. If the situation requires human judgment, agent hands off with full context.
Built for the moments that matter most
ElevenAgents is designed for the high-stakes moments where guest experience is won or lost.
Months of demand compressed into weeks. AI agents answer calls, quote inventory, and take deposits - no seasonal hiring scramble.
Passports, dining, embarkation, kids' club. Your AI agent walks them through every question in their language before day one.
Itinerary changes can be unexpected and jarring. AI agents explain, rebook excursions, and issue credits across every channel.
New-build onboarding is a multilingual training problem at scale. Agents run drills and HR inquiries in every crew language.
Built for the moments that matter most
ElevenAgents is designed for the high-stakes moments where guest experience is won or lost.
Months of demand compressed into weeks. AI agents answer calls, quote inventory, and take deposits - no seasonal hiring scramble.
Passports, dining, embarkation, kids' club. Your AI agent walks them through every question in their language before day one.
Itinerary changes can be unexpected and jarring. AI agents explain, rebook excursions, and issue credits across every channel.
New-build onboarding is a multilingual training problem at scale. Agents run drills and HR inquiries in every crew language.
Built for the moments that matter most
ElevenAgents is designed for the high-stakes moments where guest experience is won or lost.
Months of demand compressed into weeks. AI agents answer calls, quote inventory, and take deposits - no seasonal hiring scramble.
Passports, dining, embarkation, kids' club. Your AI agent walks them through every question in their language before day one.
Itinerary changes can be unexpected and jarring. AI agents explain, rebook excursions, and issue credits across every channel.
New-build onboarding is a multilingual training problem at scale. Agents run drills and HR inquiries in every crew language.
Integrated with every tool you already use
Native connectors for CRM, telephony, and messaging. Forward-deployed engineers for PSS, in-cabin TV, and dining systems.
Integrated with every tool you already use
Native connectors for CRM, telephony, and messaging. Forward-deployed engineers for PSS, in-cabin TV, and dining systems.
Integrated with every tool you already use
Native connectors for CRM, telephony, and messaging. Forward-deployed engineers for PSS, in-cabin TV, and dining systems.
Answers to common questions
Answers to common questions
Answers to common questions
CRM, telephony, and messaging channels ship with native connectors and come online in days. For PSS/CRS, in-cabin TV, and dining systems, our engineering team builds those integrations with you on a committed timeline.
ElevenAgents supports 70+ languages with natural, human-sounding interactions - enough for every nationality on a modern manifest and every crew member aboard.
Yes. Real-time human handoff with full conversation context, so your crew or contact-center agent picks up exactly where the AI left off. You define escalation rules by topic, sentiment, guest tier, or booking value.
ElevenAgents can help lift guest satisfaction and NPS, recover booking revenue that would otherwise leak to OTAs, grow onboard revenue through proactive concierge, and shorten crew onboarding across a multilingual workforce.
Yes. CRM, telephony, and major messaging channels are supported natively. For PSS/CRS, in-cabin TV, and the rest of the cruise-specific stack, our forward-deployed engineers build the integrations with you. Scope and sequencing are set together upfront.
Brand-approved voices, deterministic workflows, pre-launch simulation, and full conversation logs. Brand, legal, and guest-experience teams validate behavior before going live.
Expressive Mode is a new experience in ElevenLabs Agents that combines our V3 Conversational Text-to-Speech (TTS) model, Scribe v2 Realtime transcription, and improved turn-taking. Expressive Mode gives agents a wider range of emotion, makes them tone-aware, and more human-sounding.
Get started with ElevenAgents for cruise lines
Deploy voice agents that resolve guest inquiries in 70+ languages. SOC 2 and AIUC-1 certified. Ship in minutes.
Trusted by 7.5M+
•
No credit card, cancel anytime
Get started with ElevenAgents for cruise lines
Deploy voice agents that resolve guest inquiries in 70+ languages. SOC 2 and AIUC-1 certified. Ship in minutes.
Trusted by 7.5M+
•
No credit card, cancel anytime
Get started with ElevenAgents for cruise lines
Deploy voice agents that resolve guest inquiries in 70+ languages. SOC 2 and AIUC-1 certified. Ship in minutes.
Trusted by 7.5M+
•
No credit card, cancel anytime