ElevenAgents for airlines
Answer every passenger call, in any language
Deploy AI agents that handle booking inquiries, flight disruptions, and passenger services across phone, chat, and SMS - in 70+ languages, around the clock.
Enterprise-grade security
No credit card required
Cancel anytime
ElevenAgents for airlines
Answer every passenger call, in any language
Deploy AI agents that handle booking inquiries, flight disruptions, and passenger services across phone, chat, and SMS - in 70+ languages, around the clock.
Enterprise-grade security
No credit card required
Cancel anytime
ElevenAgents for airlines
Answer every passenger call, in any language
Deploy AI agents that handle booking inquiries, flight disruptions, and passenger services across phone, chat, and SMS - in 70+ languages, around the clock.
Enterprise-grade security
No credit card required
Cancel anytime
5-star service at any volume
Hear how our agents handle passenger inquiries like your best team would.
F500 brands use ElevenAgents
response latency
languages supported
5-star service at any volume
Hear how our agents handle passenger inquiries like your best team would.
F500 brands use ElevenAgents
response latency
languages supported
5-star service at any volume
Hear how our agents handle passenger inquiries like your best team would.
F500 brands use ElevenAgents
response latency
languages supported
Trusted by 7,500,000+ enterprises and brands
Trusted by 7,500,000+ enterprises and brands
Trusted by 7,500,000+ enterprises and brands
Conversational AI agents for every passenger need
Booking and flight status
Reservation management
Passenger outreach
Travel assistance
The problem
Passengers call about flight status, baggage policies, seat availability, and fare rules constantly. Your team answers the same questions all day while complex rebooking cases wait in queue.
The solution
Agents that check real-time flight status, explain fare rules, and confirm booking details instantly - integrated with your PSS, with zero wait time.
Airline teams using ElevenAgents for booking inquiries reduce call handling time while keeping passenger satisfaction scores high.
Key capabilities
Real-time flight status and schedule lookups
Fare rules and baggage policy explanations
Seamless handoff for complex rebookings
Multilingual support across 70+ languages
Conversational AI agents for every passenger need
Booking and flight status
Reservation management
Passenger outreach
Travel assistance
The problem
Passengers call about flight status, baggage policies, seat availability, and fare rules constantly. Your team answers the same questions all day while complex rebooking cases wait in queue.
The solution
Agents that check real-time flight status, explain fare rules, and confirm booking details instantly - integrated with your PSS, with zero wait time.
Airline teams using ElevenAgents for booking inquiries reduce call handling time while keeping passenger satisfaction scores high.
Key capabilities
Real-time flight status and schedule lookups
Fare rules and baggage policy explanations
Seamless handoff for complex rebookings
Multilingual support across 70+ languages
Conversational AI agents for every passenger need
Booking and flight status
Reservation management
Passenger outreach
Travel assistance
The problem
Passengers call about flight status, baggage policies, seat availability, and fare rules constantly. Your team answers the same questions all day while complex rebooking cases wait in queue.
The solution
Agents that check real-time flight status, explain fare rules, and confirm booking details instantly - integrated with your PSS, with zero wait time.
Airline teams using ElevenAgents for booking inquiries reduce call handling time while keeping passenger satisfaction scores high.
Key capabilities
Make passenger service personalized at scale
Conversational agents built for the operational demands, regulatory requirements, and passenger expectations of commercial aviation.
A robotic response erodes brand trust. Whether a passenger is frustrated by a delay, confused about a connection, or excited about an upgrade - Expressive Mode adjusts tone and pacing to match the moment.
Peak travel seasons, IRROPS events, and multilingual route networks stretch teams thin. Agents handle routine inquiries so your staff focuses on complex rebookings, VIP passengers, and operational recovery.
Meet security and compliance needs
PCI DSS, SOC 2 Type 2, and DOT compliance built in. Secure payment handling across the full stack and Zero Retention Mode keep passenger data protected.
Make passenger service personalized at scale
Conversational agents built for the operational demands, regulatory requirements, and passenger expectations of commercial aviation.
A robotic response erodes brand trust. Whether a passenger is frustrated by a delay, confused about a connection, or excited about an upgrade - Expressive Mode adjusts tone and pacing to match the moment.
Peak travel seasons, IRROPS events, and multilingual route networks stretch teams thin. Agents handle routine inquiries so your staff focuses on complex rebookings, VIP passengers, and operational recovery.
Meet security and compliance needs
PCI DSS, SOC 2 Type 2, and DOT compliance built in. Secure payment handling across the full stack and Zero Retention Mode keep passenger data protected.
Make passenger service personalized at scale
Conversational agents built for the operational demands, regulatory requirements, and passenger expectations of commercial aviation.
A robotic response erodes brand trust. Whether a passenger is frustrated by a delay, confused about a connection, or excited about an upgrade - Expressive Mode adjusts tone and pacing to match the moment.
Peak travel seasons, IRROPS events, and multilingual route networks stretch teams thin. Agents handle routine inquiries so your staff focuses on complex rebookings, VIP passengers, and operational recovery.
Meet security and compliance needs
PCI DSS, SOC 2 Type 2, and DOT compliance built in. Secure payment handling across the full stack and Zero Retention Mode keep passenger data protected.
How Expressive Mode works
1
Passenger calls in frustrated
Scribe v2 Realtime detects emotional cues in the guest’s voice - identifying frustration, urgency, or confusion in milliseconds.
2
Agent responds with the right tone
V3 adjusts delivery using cue cards you define - reassuring on disputes, enthusiastic on upgrades, apologetic on failures.
3
Conversation resolves naturally
Natural turn-taking keeps the dialogue flowing. If the situation requires human judgment, agent hands off with full context.
How Expressive Mode works
1
Passenger calls in frustrated
Scribe v2 Realtime detects emotional cues in the guest’s voice - identifying frustration, urgency, or confusion in milliseconds.
2
Agent responds with the right tone
V3 adjusts delivery using cue cards you define - reassuring on disputes, enthusiastic on upgrades, apologetic on failures.
3
Conversation resolves naturally
Natural turn-taking keeps the dialogue flowing. If the situation requires human judgment, agent hands off with full context.
How Expressive Mode works
1
Passenger calls in frustrated
Scribe v2 Realtime detects emotional cues in the guest’s voice - identifying frustration, urgency, or confusion in milliseconds.
2
Agent responds with the right tone
V3 adjusts delivery using cue cards you define - reassuring on disputes, enthusiastic on upgrades, apologetic on failures.
3
Conversation resolves naturally
Natural turn-taking keeps the dialogue flowing. If the situation requires human judgment, agent hands off with full context.
Built for the moments that matter most
ElevenAgents is designed for the high-stakes moments where passenger experience is won or lost.
Massive disruptions compress days of rebooking demand into hours. AI agents answer every call, rebook passengers, and deliver real-time updates.
Your team can’t call everyone. AI agents run outreach in parallel - confirming new itineraries, rebooking alternatives, and completing voluntary changes.
Cancellations are stressful. AI agents explain rebooking options, walk through compensation and EU261/DOT entitlements, and route to specialists when needed.
Unpredictable technical issues hit without warning. AI agents handle rebookings, real-time updates, hotel and meal vouchers, and transport.
Built for the moments that matter most
ElevenAgents is designed for the high-stakes moments where passenger experience is won or lost.
Massive disruptions compress days of rebooking demand into hours. AI agents answer every call, rebook passengers, and deliver real-time updates.
Your team can’t call everyone. AI agents run outreach in parallel - confirming new itineraries, rebooking alternatives, and completing voluntary changes.
Cancellations are stressful. AI agents explain rebooking options, walk through compensation and EU261/DOT entitlements, and route to specialists when needed.
Unpredictable technical issues hit without warning. AI agents handle rebookings, real-time updates, hotel and meal vouchers, and transport.
Built for the moments that matter most
ElevenAgents is designed for the high-stakes moments where passenger experience is won or lost.
Massive disruptions compress days of rebooking demand into hours. AI agents answer every call, rebook passengers, and deliver real-time updates.
Your team can’t call everyone. AI agents run outreach in parallel - confirming new itineraries, rebooking alternatives, and completing voluntary changes.
Cancellations are stressful. AI agents explain rebooking options, walk through compensation and EU261/DOT entitlements, and route to specialists when needed.
Unpredictable technical issues hit without warning. AI agents handle rebookings, real-time updates, hotel and meal vouchers, and transport.
Integrated with every tool you already use
ElevenLabs fits into your existing stack with native CRM, telephony, and reservation system integrations for fast deployment.
Integrated with every tool you already use
ElevenLabs fits into your existing stack with native CRM, telephony, and reservation system integrations for fast deployment.
Integrated with every tool you already use
ElevenLabs fits into your existing stack with native CRM, telephony, and reservation system integrations for fast deployment.
Answers to common questions
Answers to common questions
Answers to common questions
Most integrations are completed within days using our native connectors for Salesforce, ServiceNow, Twilio, Genesys, and other platforms. For custom PSS or DCS systems, our solutions engineering team works with your IT staff to scope and deploy quickly.
ElevenAgents supports 70+ languages with natural, human-sounding voice and text interactions. This includes all major European, Asian, and Middle Eastern languages, with ongoing expansion - ideal for airlines operating international route networks.
Yes. ElevenAgents supports real-time human handoff with full conversation context, so your staff picks up exactly where the AI left off. You define the escalation rules - by topic, sentiment, loyalty tier, rebooking complexity, or any custom trigger.
Airlines use ElevenAgents to improve passenger satisfaction and NPS scores, increase ancillary revenue through personalized upsells during service interactions, and reduce call center costs by making every interaction feel more human and trustworthy.
Yes. ElevenAgents provides APIs and webhook support to connect with your existing systems. For PSS, GDS, DCS, and revenue management platforms, our solutions engineering team works with you to scope and deploy the right integration.
Agents use deterministic workflows with configurable escalation rules and full conversation logs, so operations and compliance teams can review behavior before and after launch. We work with your team to define guardrails specific to your use cases.
Expressive Mode is a new experience in ElevenLabs Agents that combines our V3 Conversational Text-to-Speech (TTS) model, Scribe v2 Realtime transcription, and improved turn-taking. Expressive Mode gives agents a wider range of emotion, makes them tone-aware, and more human-sounding.
Get started with ElevenAgents for airlines
Deploy voice agents that handle passenger inquiries in 70+ languages. DOT and PCI compliant. Ship in minutes.
Trusted by 7.5M+
•
No credit card, cancel anytime
Get started with ElevenAgents for airlines
Deploy voice agents that handle passenger inquiries in 70+ languages. DOT and PCI compliant. Ship in minutes.
Trusted by 7.5M+
•
No credit card, cancel anytime
Get started with ElevenAgents for airlines
Deploy voice agents that handle passenger inquiries in 70+ languages. DOT and PCI compliant. Ship in minutes.
Trusted by 7.5M+
•
No credit card, cancel anytime